This page provides comprehensive information regarding the legal status, regulatory compliance, and operational standards of Zoome Casino. The details set out below are intended to assist players in making informed decisions and to demonstrate the operator’s commitment to transparency, integrity, and the protection of its customers.
1. Operator Details
Zoome Casino is operated by Dama N.V., a company incorporated and registered under the laws of Curaçao. The company’s registered address is Scharlooweg 39, Willemstad, Curaçao. Dama N.V. operates under registration number 152125.
All services provided through the Zoome Casino platform are delivered by Dama N.V. in its capacity as the licensed operator and accountable legal entity for all regulatory, financial, and consumer protection obligations associated with the platform.
2. Gaming Licence
Zoome Casino holds a valid gaming licence issued under the authority of the Government of Curaçao. The platform operates pursuant to a master gaming licence, Licence No. 8048/JAZ, granted by Antillephone N.V., which acts as the sublicensing authority under the Curaçao eGaming regulatory framework.
This licence authorises Dama N.V. to offer online casino gaming services, including but not limited to slot games, table games, live dealer games, and other electronic gaming products, to eligible customers in permitted jurisdictions.
2.1 Regulatory Authority
The regulatory authority responsible for overseeing the licence is the Curaçao eGaming Authority (CEG), operating under the authority of the Government of Curaçao. Players who wish to verify the validity of this licence may do so through the official channels provided by the licensing authority.
3. Territory of Services and Eligibility
Zoome Casino provides its services to customers located in jurisdictions where online gambling is not prohibited by applicable local law. The operator does not knowingly accept registrations from players residing in restricted jurisdictions, including but not limited to the United States of America, the United Kingdom, France, the Netherlands, Spain, and other territories where applicable law prohibits access to offshore gaming platforms.
Australian players may access the Zoome Casino platform subject to compliance with all applicable conditions set out in these terms and in accordance with the operator’s registration and verification procedures.
3.1 Age Restriction
Access to Zoome Casino is strictly restricted to individuals who are 18 years of age or older. The operator maintains a zero-tolerance policy with regard to underage gambling. Any player found to be under the age of 18 will have their account immediately suspended and any funds held in the account will be dealt with in accordance with the operator’s verification and compliance procedures.
The operator employs age verification measures at the point of registration and during the Know Your Customer (KYC) process to ensure that no underage individual is permitted to engage in real-money gaming activity on the platform.
4. Anti-Money Laundering and Know Your Customer Policy
Dama N.V. is committed to full compliance with applicable Anti-Money Laundering (AML) legislation and international standards, including those set by the Financial Action Task Force (FATF). The operator maintains a comprehensive AML/KYC programme designed to prevent the use of the platform for money laundering, terrorist financing, or any other unlawful financial activity.
4.1 Customer Identification
All customers are required to complete identity verification before withdrawals are processed and, in certain cases, prior to accessing the full range of platform features. The verification process may require the submission of the following documents:
- Government-issued photographic identification (such as a passport or driver’s licence)
- Proof of residential address (such as a utility bill or bank statement dated within the preceding three months)
- Proof of the payment method used to fund the account
- Source of funds documentation, where required by applicable compliance procedures
4.2 Transaction Monitoring
The operator conducts ongoing monitoring of customer transactions to detect and report suspicious activity in accordance with applicable legal obligations. Where reasonable grounds for suspicion exist, the operator reserves the right to suspend account activity, withhold withdrawals, and report the matter to the relevant authorities without prior notification to the customer concerned.
4.3 Record Retention
Customer records, including identity documentation and transaction history, are retained for a minimum period as required by applicable law, generally no fewer than five years from the date of the last transaction or the closure of the account, whichever is the later.
5. Data Protection and Privacy
Dama N.V. processes personal data in accordance with applicable data protection legislation and its published Privacy Policy. The operator collects and uses personal information solely for the purposes of account administration, identity verification, fraud prevention, regulatory compliance, and the provision of gaming services.
Personal data is not sold, transferred, or disclosed to third parties except where required by law, necessary for the performance of contractual obligations, or explicitly authorised by the customer. The operator implements appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, or disclosure.
Customers have the right to access, correct, or request deletion of their personal data, subject to the operator’s legal retention obligations. All requests regarding personal data should be directed to the operator’s designated Data Protection contact via the official support channels.
The full Privacy Policy is available at https://zoome-cassino-australia.com/privacy-policy.
6. Responsible Gambling
Zoome Casino recognises that gambling can pose risks to some individuals and is committed to promoting responsible gambling practices in accordance with applicable regulatory standards. The operator provides a range of tools and resources to assist customers in maintaining control over their gambling activity.
6.1 Player Protection Tools
Customers have access to the following self-management tools through their account settings:
- Deposit limits: Customers may set daily, weekly, or monthly limits on the amount deposited into their account
- Loss limits: Customers may restrict the maximum amount they are permitted to lose within a defined period
- Session limits: Customers may set restrictions on the duration of individual gaming sessions
- Cooling-off periods: Customers may temporarily suspend access to their account for a defined period
- Self-exclusion: Customers who wish to cease all gaming activity may request permanent or long-term self-exclusion from the platform
6.2 Support Resources
Customers who believe they may be experiencing difficulties related to gambling are encouraged to seek assistance from independent support organisations. The following resources are available to Australian residents:
- Gambling Help Online: www.gamblinghelponline.org.au
- Gambling Help Hotline: 1800 858 858 (available 24 hours a day, 7 days a week)
- Lifeline Australia: www.lifeline.org.au | 13 11 14
The operator encourages any customer who identifies signs of problem gambling to make use of the tools available through their account or to contact the support team directly for assistance.
7. Dispute Resolution
The operator is committed to resolving customer complaints fairly, promptly, and in accordance with its published complaints procedure. Customers who have a complaint or dispute are advised to follow the process set out below.
7.1 Internal Complaints Process
In the first instance, customers should submit their complaint to the Zoome Casino support team through the official contact channels available on the website. The support team will acknowledge receipt of the complaint and endeavour to provide a substantive response within a reasonable timeframe, generally not exceeding 10 business days from the date of receipt.
7.2 Escalation and External Dispute Resolution
If a customer remains dissatisfied following the outcome of the internal complaints process, the matter may be referred to an independent dispute resolution body. Zoome Casino provides access to alternative dispute resolution (ADR) services through:
- ECOGRA (eCommerce Online Gaming Regulation and Assurance): An internationally recognised dispute resolution body for online gaming. Complaints may be submitted at ecogra.org
Customers may also refer unresolved matters to the Curaçao eGaming Authority in accordance with the procedures established by that body.
7.3 Governing Law
All disputes arising in connection with the use of the Zoome Casino platform are governed by the laws of Curaçao, and by submitting a dispute to the operator, customers agree that such disputes shall be resolved in accordance with those laws, except where mandatory provisions of applicable local law provide otherwise.
8. Fairness and Game Integrity
All games available on the Zoome Casino platform are provided by licensed and certified third-party software suppliers. The random number generation (RNG) systems used in the platform’s games are independently tested and certified to ensure fair outcomes and compliance with applicable technical standards.
The operator does not manipulate game outcomes and has no ability to alter the return-to-player (RTP) percentages or results of any game independently of the certified software provided by third-party suppliers. Customers may request information regarding the RTP of specific games through the support team.
9. Contact Information
For enquiries related to licensing, compliance, or any matter set out on this page, customers may contact the Zoome Casino team through the following official channels:
- Support page: https://zoome-cassino-australia.com/contacts
- Live chat: Available directly through the website
The operator will endeavour to respond to all formal enquiries within a reasonable timeframe and in accordance with applicable legal and regulatory requirements.
This page was last reviewed and updated in 2025. The operator reserves the right to amend the information contained on this page in accordance with changes to applicable law or regulatory requirements. Customers are advised to review this page periodically for updates.