Introduction
Zoome Casino, operated from Level 22, 120 Collins Street, Melbourne VIC 3000, Australia, takes the privacy of its players seriously. This Privacy Policy sets out how we collect, use, store, disclose, and protect personal information when you visit zoome-cassino-australia.com or use any of our services.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. Where applicable, we also observe obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and the Interactive Gambling Act 2001 (Cth). By registering an account or continuing to use Zoome Casino, you acknowledge that you have read and accepted this policy.
Information We Collect
Information You Provide Directly
When you create an account, make a deposit, request a withdrawal, or contact our support team, we collect information you supply to us. This includes:
- Full legal name
- Date of birth
- Residential address
- Email address
- Phone number
- Government-issued identity documents (passport, driver’s licence) provided during verification
- Payment details, including bank account numbers, card details, or digital wallet identifiers
- Any correspondence sent to us via email at welcome@zoome-cassino-australia.com or by phone on +61 3 9611 5286
Information Collected Automatically
When you browse or play on our platform, certain technical data is gathered automatically. This covers:
- IP address and approximate geolocation
- Device type, operating system, and browser version
- Session timestamps, pages visited, and features used
- Cookies and similar tracking technologies (detailed in our Cookie Policy)
- Transaction records, game history, and wagering activity
Information from Third Parties
We may receive information about you from payment processors, identity verification providers, fraud prevention agencies, and other partners involved in delivering our services. This data is handled with the same level of care as information collected directly from you.
How We Use Your Information
The personal information we hold serves specific, legitimate purposes. We use it to:
- Verify your identity and confirm you meet the minimum age requirement of 18 years, as required under Australian law
- Create and manage your account and process transactions
- Detect, investigate, and prevent fraud, money laundering, and other unlawful activity in compliance with our AML/CTF obligations
- Assess and monitor problem gambling behaviour as part of our responsible gambling commitments under the Responsible Gambling framework
- Process deposits, withdrawals, and bonus claims
- Send transactional communications, account notifications, and (where you have consented) promotional messages
- Respond to enquiries submitted through our Contact Us page
- Improve our platform, games, and customer experience through internal analytics
- Meet our legal and regulatory obligations, including record-keeping requirements
Legal Bases for Processing
We process your personal information on one or more of the following grounds:
- Contract performance — processing is necessary to provide the services you have requested and to fulfil our obligations under the Terms & Conditions
- Legal obligation — certain processing is required by Australian law, including identity verification and transaction monitoring
- Legitimate interests — we process data to protect the security and integrity of the platform, prevent fraud, and improve our services, where this does not override your rights
- Consent — where you have opted in to receive marketing communications, we process your contact details on the basis of that consent, which you may withdraw at any time
Identity Verification and KYC
Australian gaming regulations and AML/CTF legislation require us to verify the identity of every player before significant transactions are processed. This process, commonly referred to as Know Your Customer (KYC), may require you to submit copies of a valid photo identification document and proof of address. In some cases, we may also request proof of source of funds.
If you do not provide the requested documentation within a reasonable timeframe, we may restrict access to your account or withhold withdrawals until verification is complete. These measures exist to protect both our players and the integrity of the platform, and are not discretionary.
Sharing Your Information
We do not sell personal information. We share it only where necessary and under appropriate safeguards:
- Payment processors — to facilitate deposits and withdrawals via Visa, Mastercard, and other supported methods
- Identity and fraud verification providers — to carry out KYC checks and screen against sanctions lists
- Game software providers — including Evolution, Play’n Go, PG Soft, Spribe, and others, to the extent needed to deliver gameplay; these providers receive only what is technically required
- Regulatory and law enforcement authorities — where we are required to report suspicious activity or comply with a legal request
- Professional advisers — legal counsel, accountants, and auditors acting under confidentiality obligations
- Business successors — in the event of a merger, acquisition, or transfer of business assets, your information may form part of the transferred assets, and you will be notified in advance
Any third party we engage is required to handle your data securely and only for the purposes for which it was disclosed.
International Data Transfers
Some of our service providers and game partners are based outside Australia. Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure those recipients handle the data in a manner consistent with the Australian Privacy Principles. This may involve contractual protections, reliance on adequacy determinations, or other safeguards as appropriate to the circumstances.
Data Retention
We keep personal information for as long as your account is active and for a period afterwards as required by law. Under Australian AML/CTF legislation, transaction records and customer identification data must be retained for at least seven years from the date of the relevant transaction or the end of the customer relationship, whichever is later. Records held solely for customer service or analytical purposes are kept for shorter periods and deleted once they are no longer reasonably needed.
Responsible Gambling and Data Use
Zoome Casino is committed to preventing gambling harm. We may use account data, including deposit patterns, session frequency, and self-exclusion requests, to identify players who may be at risk and to apply protective measures. This includes enforcing deposit limits, cooling-off periods, and self-exclusion requests made through our Responsible Gambling tools. Processing data for these purposes is both a regulatory requirement and a core part of our duty of care toward players.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to keep sessions active, remember your preferences, and help us understand how the platform is used. Some cookies are essential for the site to function; others are used for analytics and, where consented to, personalised content. You can manage or withdraw cookie consent at any time through your browser settings or our cookie preference tool. Disabling certain cookies may affect the functionality of the platform. Full details are set out in our Cookie Policy, accessible from the footer of every page.
Marketing Communications
If you have opted in during registration or at a later point, we may send you emails or messages about bonuses, promotions, and new features at Zoome Casino. Each marketing message includes an unsubscribe option. You can also withdraw consent at any time by contacting us at welcome@zoome-cassino-australia.com. Withdrawal of consent does not affect any processing carried out before that point and does not affect transactional communications related to your account.
Security
We implement technical and organisational measures proportionate to the nature of the data we hold. These include encryption of data in transit and at rest, access controls that limit who within our organisation can view personal information, regular security reviews, and monitoring for unauthorised access attempts. No online system can guarantee absolute security, and we encourage you to choose a strong, unique password and to contact us promptly if you suspect any unauthorised activity on your account.
Your Rights Under the Australian Privacy Act
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate, out of date, incomplete, or misleading
- Complain about a breach of the Australian Privacy Principles
- Request information about how we handle your data
To exercise any of these rights, contact our privacy team in writing:
- By email: welcome@zoome-cassino-australia.com
- By phone: +61 3 9611 5286 (Monday to Saturday, 9AM to 6PM)
- By post: Level 22, 120 Collins Street, Melbourne VIC 3000, Australia
We will respond to access and correction requests within 30 days. In some circumstances, we may decline a request as permitted by law, for example where providing access would prejudice an investigation into suspected fraud. Where we decline, we will explain why in writing.
Complaints
If you believe we have mishandled your personal information and are not satisfied with our response to your concern, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
We encourage you to contact us first so we have the opportunity to resolve your concern directly before it is escalated.
Children
Our services are strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected information from a minor, we will delete it promptly and close the associated account. If you have reason to believe a minor has registered with us, please notify us immediately at welcome@zoome-cassino-australia.com.
Changes to This Policy
We review this Privacy Policy periodically and update it to reflect changes in our practices, technology, or legal obligations. Material changes will be notified to registered players by email or through a prominent notice on the website. Continued use of Zoome Casino after a change has been communicated constitutes acceptance of the updated policy.
Contact Us
For any privacy-related questions or requests, you are welcome to reach our team through the Contact Us page, by emailing welcome@zoome-cassino-australia.com, or by calling +61 3 9611 5286 during business hours.